No worries… I trust everything will be fine soon…

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GET EM MAN. Haha keep us updated!

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hope the server will be back soon. i’ve several downloads at 90% completion.

thanks for the prompt update so the user was not left in the dark.

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What’s the betting this is as a result of the likes of Hotfile reporting RP to the host on some stupid copyright infringement claim..

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Hamza (250 comments) Reply:
July 29th, 2010 at 8:53 am

Actually it’s more of wrong estimations.

We were moving to a new network and a better dedicated setup with redundancy. So we submitted a cancellation request to the current network when the billing period ended.

Billing period was due to end on 2nd August. They canceled both the servers yesterday. That too, when I was in midst of downloading the file backup.

Else we would have been online on the new network by now. But now I’m waiting for them to give me my backups/files before I make the move.

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TheShadowOne (13 comments) Reply:
July 29th, 2010 at 9:20 am

Pitiful. To me it seems you paid for a service that they terminated early in retaliation for you dropping them for another, better host. Damn Americans, people get sued for less than this, they should tread carefully.

On the plus; “All customers will get an appropriate extension on their accounts for this downtime.”, so you’re doing everything you possibly can to keep customers happy, good to see

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Hamza (250 comments) Reply:
July 29th, 2010 at 10:20 am

Retaliation – possibly. But should have been unlikely, because when we submitted a cancellation request, they tried their best to retain our business. We told them what we were getting on the new network and for what price. And they matched it. I told them we would order a new (second) server with them in the coming week. And they go and do this.

So, they were ABOUT to gain more business from us than they currently had. But, seeing as how they almost never have support when needed, I guess they just lost it.

Anddd, yes Account extensions are customers’ rights. It’s not their fault we’re down. So they deserve compensation!

Thanks for the update and the downtime extensions

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I was just about to download some awesome porn! lol no worries!

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Xfreaks (5 comments) Reply:
July 29th, 2010 at 4:21 pm

Did all our generated links are gone?
i mean we have to download again one by one?
or we can just resume it?

sorry for my limited knowlegde….

thanks

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Hamza (250 comments) Reply:
July 29th, 2010 at 4:22 pm

Everything is stored/alive/as it is. You might need to, in some cases, ‘regenerate’ those links from the Show Downloads area. But other than that, everything is safe. Don’t worry.

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Hello Hamza!
I am a new Premium User, & i wish to thank you as well. At first i thought i had a problem with my browser, until i saw the link page directing me to here to find out what is going on, very much appreciated. Could this problem have anything to do with why i was having some difficulty downloading approximately 26 hours ago? I would go to download & the file quite often say that it was only something like 11 bytes instead of 200MB, i would just cancel and try again a couple times & it would change. Thank you for your time & hard work.

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Hamza (250 comments) Reply:
July 29th, 2010 at 10:31 am

Hey TheNightWolf,
I don’t suppose this would have anything to do with the 11byte file problem. Apparently, that’s a known issue and I guess you got it because of a dynamic/session IP address.

Once the service is backup, I suggest you open a ticket at the helpdesk and we’ll work with you to solve the problem

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Ok, i will wait & try it a bit more once the service is back up, and if it persists then i will open a ticket, thank you for the very prompt reply & suggestion. keep up the great work! Very glad that i found your service.

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although sometimes we got downtime like this, the way you handle your customers are very pleasing…
thanks for the updates..
keep up the great work on service…

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Damn was about to download some games for a lan party im going to for a few days,

well at least you will be giving compensation days, so I cant complain!

Hope you get this fixed asap

Thanks for the honesty & great service

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Waiting for the problem to resolve, just bought a one month pack yesterday but the server was too slow . Waiting for it to be back.

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Hamza (250 comments) Reply:
July 29th, 2010 at 12:47 pm

Speeds WILL be improved and you WILL be compensated appropriately.

ETA to getting things back in order is about 6-18 hours from now. I’ve been pinging my current host time and again since last night. I’ll make sure I get my files out of them, don’t worry.

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WXL (2 comments) Reply:
July 29th, 2010 at 1:00 pm

Thnx for the instant response .

Waiting for RP to be back.

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Thanks for notify us for the down time. I bought the account not so long ago to try it and trust me… I will keep buying this account.Thanks for the extensions

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Good luck man, bring us good news!

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Thanks a bunch for keeping us posted, hope the guys speed-up the process of gettin the Back-ups !!! You folks rock !!

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Was wondering why i kept getting size mismatch and then it just stopped all together

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Any updates? ^^

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Hamza (250 comments) Reply:
July 29th, 2010 at 9:33 pm

We got the files just a few mins back. Me and Dman are working to restore everything.

When you login to your account, you’ll see that it has been extended by 4 days. This goes for everyone. As soon as we’re done bringing the site back up, I’ll publish a post with all the details.

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Darkwinter (7 comments) Reply:
July 29th, 2010 at 9:34 pm

Awsome!

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wincel (6 comments) Reply:
July 29th, 2010 at 11:35 pm

Hamza, I’m not getting an account extension due to down time at all. And I still can’t download a single thing. Yo wazzup?

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Hamza (250 comments) Reply:
July 29th, 2010 at 11:41 pm

Try it all over again, wincel