Introducing an awesome new functionality!

Ok, I admit that I’m a tad too excited about this; it may be no feat, but it certainly is another in our series of ‘unique improvements’ compared to the competition out there.

Up until now, we assigned our users to a server, statically. Unlike other services out there, we did not (and still do not) use servers randomly to generate links. Users assigned to a specific server would always get their links generated from that server, and that server alone.

We believed this ensured a level of consistency in terms of speed and connection for our users. The dynamic switching offers no degree of control. This system did, in that you could open a ticket with us to request a server switch if you felt that your speeds on the current server were low. But was that really ‘control’? Nope.

So what have we changed? Based on a couple suggestions and feedback (including the overwhelmingly positive response on the EU server), we’ve given you, the end user, a greater degree of control!

Quite simple, really. Now, instead of contacting us to move you over to a different server, all you have to do is move yourself over. Move yourself? Yes, indeed. With the latest improvement, deployed early yesterday (Sunday, 25th September 2011), our users are now able to move their account between any one of our 6 current servers (and increasing as we grow!). You are no longer going to have to open a ticket with us and wait for us to move you over. If you’re experiencing slow speeds and would like to try out a different server, you can simply switch yourself over!

Do keep in mind though, that because we prefer a level of consistency, the switch is prospective. It’s not retrospective. This is to say that the switch is applied to any links generated after the switch is made. Links generated prior to the switch, will still be sourced from the old server :)

So, how do you do it? Quite simple, really. But we’ve posted a knowledgebase entry on it anyway. Check it out here:
http://helpdesk.rpnet.biz/knowledgebase.php?article=18

Enjoy the new functionality :)


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6 Comments »

  1. HJSC (13 comments) Says:

    Excellent functionality! Congratulations to all the team on this fantastic achievement. Thanks to you, we just have to win ;]

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  2. Maxime (1 comments) Says:

    that’s awesome!! got normal speed back!

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  3. Mohib Sheth (2 comments) Says:

    Are all the server’s location same or different?

    If they are different, it would be great if you could display that, so the user’s can choose server’s based on their proximity.

    Good idea!!

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    Mike (16 comments) Reply:

    good idea!

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  4. Projectil3 (1 comments) Says:

    This is very cool

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  5. Mike (16 comments) Says:

    great job guys, always finding ways to improve a near flawless service!

    and i also like what Mohib Sheth said.

    well done RP!

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